Frequently Asked Questions
How do I submit my new patient paperwork?
There are several options for submitting your paperwork. You can utilize the Contact Us tab and submit it there via the attachment tool. Please include your name and DOB in the message. You can also email it to JessGardner@ptinorthwest.com or acrooks@idneuro.com. Lastly, you can print the paperwork and bring it with you to your evaluation.
Do you bill to/work with insurance?
Yes, we are in network with many major insurance plans and do thorough insurance checks on every patient before they are seen so they know their PT benefits, prior authorizations, and limitations.
However, we do encourage all patients to reach out to their insurance company as well, so they know the details of their own physical therapy coverage and are able to help catch any possible discrepancies.
If you are wondering about our network status with your plan, please reach out via chat in the bottom right corner of our site or the Contact Us page and we would be happy to look into it for you!
Do you accept workers compensation and third-party liability insurance?
Yes, many of our patients are work comp injuries and we are used to working with nurse case managers, adjusters, and lawyers to get approval for care and get people back to work as quickly as possible.
Third-party liability cases will be billed out to their respective insurance providing coverage for an accident, however if those benefits are exhausted, the patient will be responsible for the balance.
Our process is to also check your personal insurance prior to care so we can make sure we don't miss any prior authorization should the third-party liability insurance not fully cover your care.
Do you offer DOT, pre-employment physicals or drug screenings?
No, we do not currently offer physicals or screenings of any kind. However, for physicals, you can reach out to Pioneer Family Medicine at 208-938-3663 and they can assist you. When you call, ask for Jeffrey Robbins.
Do you have MDs on staff for occupational medicine services?
No, we do not have occupational medicine services anymore, that branch of our company closed several years ago. We only offer physical therapy services.